POS System for Small Business: Order Management System

This article highlights the main characteristics of order management systems as a part of the POS system or as a separate entity.

Mario Lawson
Mario Lawson | 3 years ago | POS System
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A POS solution has many advantages for small establishments. It boasts of a collection of vital functions that helps business owners and managers run operations smoothly. However, each of those functions is so useful that they deserve a detailed review of usage, features, and benefits. This article highlights the main characteristics of order management systems as a part of the POS system or as a separate entity. It defines the system, discusses several benefits of the solution for small businesses, and identifies features that make it user-friendly. 

Order Management System

Order management system completes several actions that small businesses need to perform to deliver goods or services to clients. It ensures that the customers acquire business offers in time and under proper conditions. The order management process starts when a client replaces an order. For instance, in restaurant businesses, order management begins at the time a staff member enters ordered items into the POS system. The order loop finalizes when the waiter serves the food to the customer. Order management system software ensures all the actions in this chain, from the order placement to the service, are performed smoothly, without any confusion, delay, or mismanagement.

Benefits of Order Management

order management system

Order management brings several benefits to businesses, whether a retail store, restaurant, or a gift shop. 

Gain Control 

One of the essential advantages of the order management system is that it gives full control of orders to the businesses. A company may create more useful products, or a restaurant chef cooks more delicious food than competitors. However, if a service is late or staff messes up with the details of orders, the company will not have a competitive advantage that makes them unique. It is one of the main reasons why businesses should choose a POS system with order management function. They need to eliminate any chance of errors, confusion, or delay. With the help of the order management system, companies gain access to everything that is running in their establishment. Additionally, it can help them speed up processes and ensure high-level customer satisfaction for every single order.

Increase in Sales

The control function of the order management system also brings other advantages. It allows business owners and managers to keep track of the order cycle and analyze sales. In this way, they can find out the drawbacks of their systems as they will identify which products are best-sellers or lack promotion. If the orders are late or mixed frequently, managers can detect which stage of the cycle is causing the problem. Therefore, companies will be able to eliminate shortfalls in service.

Also, they will make more accurate decisions about their services and develop better plans to improve sales. It goes without saying, but happier customers who get fast and error-free deliveries will come back to purchase again. As a result, customer retention will be high, which will bring additional profits to small businesses.

Save Money with Order Management System

In addition to error reducing or profit increasing benefits, order management also helps small businesses save money. When it comes to budgets, small businesses can be very cautious, considering that they have fewer and limited resources. This implies that they need to get the best value from their investment. In this regard, order management software is an investment with high-return and low initial cost. 

One of the reasons for cost-effectiveness is that order management is an all-in-one solution. It bears marketing, accounting, inventory management, and other functions in itself. This means that small businesses do not need to spend extra for each of these elements. Additionally, order management solutions integrate with inventory management. Its live reporting function enables managers to identify the best or worst selling products. This way, businesses can avoid unnecessary spendings and get the most out of their investments. For instance, if only a few people purchase a food item in the bar menu, managers can eliminate that product and divert the resources to better-performing products. Therefore, they will save money. Or rather, they can decide to use the saved funds in more productive areas. 

Order management systems also reduce costs by finding the best shipping rates. This feature exists in some systems which track the rates of national and regional shipping costs from various carriers. If a business exports products, or sells to a wide geographical zone, it can take advantage of this function. By detecting the cheapest route in a few taps, businesses can make significant cost reductions. 


A crucial benefit that often goes unnoticed is the convenience of both customers and companies. It gathers information from different channels in one location. Sourcing and delivering products take less time and effort. Additionally, customers save considerable time and, as a result, enjoy from its convenience. They can make an order from one location, and if that store lacks the product, another one will ship the item. They can also find the selling point of their desired items quickly.

Features of the Software

order management system

Order management includes several features that make it easy-to-use. Businesses can improve their productivity by saving and reopening orders. Employees will also be able to create names for saved orders. Ensuring that when order is ready, they can quickly access saved items. This feature is available at any time. Other than saved items, businesses can also view previous orders. If a user needs to find a receipt of previous order or refund money, they can easily view history and get details of that order. 

Another helpful feature of order management is the ability to categorize them. For instance, in fast-food chains, the staff takes orders for take-outs, dine-ins, or drive-throughs. This system allows them to put the order in the right category so that it is easy to keep track of them. Also, order management software indicates the status of the order. In the end, every client in a cafe gets the food item on time without delays. Order status changes when the order is in preparation, prepared, served, and received. 

Some technical features make the system user-friendly. For example, users can see all the orders on one screen. They can filter orders based on the preparation status, category, payment status. If a staff member needs immediate access to a previous order, they can search it by the name of the client or tracking ID with a few taps. Also, keep in mind that business managers can export all data in order management software as a CSV file.


Point-of-sale solutions gather critical functions for businesses, like reporting, inventory management, loyalty programs, and more. One of those functions which bring immense benefits to small businesses is an order management system. Business owners and managers can get this system as a part of their POS systems or purchase separate software. Order management covers all the functions starting from order placement customers until when the service or product is delivered. It reduces delays, minimizes errors, saves costs as well as increasing sales and improving control for small businesses. The system can provide all these benefits with the help of well-thought features. In general, the system is an all-in-one solution that covers all the details of the order cycle and is extremely helpful for small establishments.

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